The traffic fee for traveling abroad is 16,000? Shanghai Communications Administration: Users automatically resume roaming functions after tariff triggering circuit breaker

According to news on August 17, it was recently reported that Mr. Wang, a Shanghai citizen, said that his father suffered from "sky-high international roaming charges." According to a report by Shangguan News today, the Shanghai Municipal Communications Administration Bureau learned through investigation that from December 18 to 23, 2023, the roaming charges incurred by user Wang Moumou all reached the circuit breaker standard. Therefore, China Telecom's enterprise system automatically triggered a circuit breaker. Suspend user data roaming function and send reminder text messages to users. However, the user himself restored the data roaming function independently after circuit breakers on December 18, 20, 21 and 22.

User call charge dispute appeal situation

User Wang Moumou filed a complaint regarding the call charge dispute:

1. After investigation, the Shanghai Municipal Communications Administration believes that there is no violation of relevant regulations in the operation process of Shanghai Telecom.
2. The Shanghai Telecom User Complaints Acceptance Center coordinated with Shanghai Telecom in January 2024 and proposed a 20% discount solution to the user's bill, but the user did not accept it.
3. On February 2, the user submitted an application for mediation. The Shanghai Telecom User Complaint Acceptance Center conducted a telephone mediation on February 8. The user insisted on fully exempting the roaming charges for December (a total of more than 16,000 yuan for the two numbers). Both parties Unable to reach agreement.
4. On April 17, the user once again complained that he was willing to bear a fee of 6,000 yuan. Shanghai Telecom also said that it could reduce the liquidated damages of 3,744.7 yuan for the user at that time, and adjust the December billing period at a 30% discount, reducing the fee by 4,866 yuan. A total of 8,610.7 yuan has been reduced, but the two parties have not yet reached an agreement on this.
5. Recently, the Shanghai Municipal Communications Administration received a complaint from the user regarding the same issue on August 5, which was transferred by the 12345 citizen hotline, and is currently handling it in accordance with the law and regulations.

Note:

According to China Telecom’s regulations, for users whose roaming charges exceed 500 yuan on that day (0:00-24:00 Beijing time), the system will circuit breaker, suspend their data roaming function, and send SMS reminders to users. You can decide whether you need to restore the data roaming function for the day based on the relevant prompts in the text message.

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