The woman said she didn’t owe money, but JD Finance came to collect her debt: two men yelled and knocked on the door.

News from this site on August 12. On August 8, Weibo netizen @鲁云小 Student posted an article saying that he did not owe a penny but was called by JD Finance to collect debts.

According to the netizen’s description, the incident started when she applied for a broadband card at the end of last year, and then received a debt collection text message from JD Finance a few months later, so she filed a complaint with JD customer service. The feedback I received was that the previous owner of the broadband card owed money.

Beginning in early July, the woman received another debt collection call and kept asking about the relationship between the client and the debtor. The customer service contact sent her a link to allow her to self-certify. However, later, employees from JD Finance came to collect debts, "Two men, yelling and knocking on my door." The person involved said that he had called the police and contacted customer service, who said that it needed to be investigated before the matter could be resolved.

On August 9, the person concerned posted four questions on Weibo:

• Why has JD Finance not received the 10 o’clock telephone feedback promised by the police yesterday (August 8)?

• Why did JD Finance still ask for personal information in a private message on Weibo when it could check the backend complaint record and reported to the police that there was no record of arrears?

• Why did JD Finance search for private phone numbers and addresses without permission to harass?

• Why doesn’t JD Finance respond to evidence related to Weibo private messages?

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