Chinese men's basketball team Guo Ailun complained that ZTO Express staff filled in the wrong address and delayed treatment. The official response was 'deeply sorry.'-It Industry-php.cn

Chinese men's basketball team Guo Ailun complained that ZTO Express staff filled in the wrong address and delayed treatment. The official response was 'deeply sorry.'

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Jul 29, 2024 pm 06:43 PM

Guo AilunZTO Express

News from this site on July 29. On July 28, Chinese men’s basketball player @Guo Ailun posted on Weibo complaining that ZTO Express staff filled in the wrong address, causing delays in treatment.

Chinese mens basketball team Guo Ailun complained that ZTO Express staff filled in the wrong address and delayed treatment. The official response was deeply sorry.

1. Guo Ailun said: "Through ZTO Express, the medical equipment for my treatment was mailed. I filled in the Shenyang address, the staff filled in the wrong address and mailed it to Shaanxi. Due to their mistakes, the treatment is now delayed.

I called the logistics Shenzhen branch to communicate, but their attitude was indifferent and they completely ignored their mistake. I tried to contact them again, but no one answered. There was absolutely no way. How should I solve this kind of mistake? There is no follow-up treatment at all, and you don’t even answer the phone?”
Later, Guo Ailun said in the comment area: "The attitude of the female customer service is unacceptable" and "there is no intention to apologize for their mistakes at all, and then she called five more times and didn't answer the phone."

This site noticed that at 16:04 that afternoon, the official Weibo of ZTO Express replied in his comment area: "Hello, we have seen your feedback, and have sent you a private message and conducted relevant verification. We will give you some advice on this. We apologize for the inconvenience."

At 22:59 that evening, Guo Ailun thanked netizens in the comment area and said: "If I didn't post on Weibo, this thing might be gone, and I wouldn't contact them. Customer service, because they don’t answer the phone at all.”

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