Shenzhen Mobile responded that social insurance is required to unblock mobile phones after they are shut down: the rules for shutting down and restoring numbers have been optimized and no insurance information is required

News on July 25, a few days ago, media reported that a mobile user posted a video saying that he went to the mobile business hall to unblock the Shenzhen card mobile number he had used for 14 years, and was told that he needed to provide insurance information in Shenzhen. Today, Shenzhen Mobile’s public account released “Instructions on Number Shutdown and Resumption of Calls” in response to this matter. The "Instructions" stated that the country's "Anti-Telecommunications Fraud Law" stipulates that telecommunications business operators should re-verify the real-name verification of abnormal phone card users identified by monitoring and identification, and adopt differentiated and corresponding verification measures based on risk levels.

1. If the card is not verified as required or fails to pass the verification, the telecommunications business operator may restrict or suspend the relevant phone card functions.

2. Shenzhen Mobile stated that the company will shut down numbers with abnormal communication behavior and consistent with fraud characteristics in accordance with the law, and carry out re-connection verification by classification:

   • For numbers with medium and low fraud risks, online verification will be completed The call will be resumed after the person's real name is verified, and the customer can operate by themselves according to the instructions in the notification text message.
   • For numbers with medium to high fraud risks, you must go to the business hall for real-name verification and present the Guangdong Juma code and then reconnect. The Guangdong Juma code is a personal two-dimensional service launched by the Guangdong Provincial Public Security Department based on the WeChat applet. Code can be generated by completing real-name authentication according to the instructions.
3. For numbers with extremely high risk of fraud, on the basis of the previous verification procedure, social security insurance information is also required (no insurance coverage place and time limit).
4. Shenzhen Mobile pointed out that mobile phone numbers in normal use will not be shut down. Among the numbers shut down by the company, there are extremely highrisks of fraud, and there are very few cases where social security information is required to be restored.
In the case reported by the media a few days ago, the two numbers involved were shut down due to various abnormal communications such as high-frequency calls to remote numbers. One of the accounts opened on June 30, 2024, has a
5. extremely highrisk of fraud, and was strictly controlled and the customer has closed the account; the other account opened in September 2015, has a medium to highrisk of fraud, and the customer completed the work as required The call has been restored after verification.
Currently,
6. Shenzhen Mobile has optimized the rules for number shutdown and restoration, and social security participation information will no longer be used as a verification condition in all cases.

   

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