6 yuan per month! Users were overcharged for caller ID fees by China Mobile for 8 years. Hot search: Official response

According to domestic media reports on July 15, some users reported that their parents were overcharged by China Mobile for eight years in caller ID fees, and the accumulated monthly fee of 6 yuan cannot be refunded. The report mentioned that when this user checked his parents' mobile phone bill, he accidentally discovered that the old man had been charged a "caller ID" value-added service fee of 6 yuan every month. Subsequently, this topic quickly became a hot search topic, and many netizens said that they did not know that the caller ID fee had been cancelled, and they were still deducted 6 yuan per month. According to China Mobile's public statement in 2022, they have stopped selling "Caller ID" charges across the entire network since April 1, 2016. Can the caller ID fees charged since 2016 be refunded? China Mobile stated that the charging standards for old packages and new packages are different. For example, calls with some old packages are 0.15 yuan per minute, while calls with new packages are 0.25 yuan. Users have already enjoyed the discounts of the old packages. Therefore, other fees included in the old package cannot be refunded separately. Some users' old packages will be relatively favorable. If you change the new package, you will no longer be able to modify it to the old package. In short, it is "non-refundable". Earlier, many users complained about the difficulty of downgrading China Mobile's tariffs. There were problems such as restrictions on the 8 yuan "guaranteed number" package and no complaints if they were not complained.

China Mobile also responded: Generally speaking, there will be SMS notifications for charge deductions. If you are an old package user, you can consult customer service to apply to cancel the caller ID fee. "You can cancel it directly if you call to remind customer service."

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