Where is Ele.me customer service intervention? Ele.me customer service intervention operation tutorial

When you encounter an order issue on the Ele.me platform or a poor dining experience, you may need to contact customer service for help. Ele.me is committed to providing high-quality customer service, and it is crucial to quickly find customer service intervention channels. PHP editor Yuzai compiled a detailed tutorial on Ele.me customer service intervention, including specific steps for various scenarios such as order problem handling, delivery delay resolution, and food quality complaints. Understanding these operating methods will help you contact customer service efficiently when you encounter problems, protect your rights and obtain satisfactory solutions.

Ele.me customer service intervention operation tutorial

1. Click My Customer Service

Open the Ele.me software to enter my page, click My Customer Service below.

2. Click on online customer service

Enter the bottom of the service hall to see online customer service and click on it.

3. Apply for customer service intervention

Enter the question, you can see select the order and click to apply for customer service intervention to submit the application online, and a customer service specialist will handle the problem.

4. Check the service progress

After applying for customer service intervention, you can return to the service hall to check the progress.

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