The mobile terminal receives complaints, and the “National Consumers Association Smart 315 Platform” WeChat mini program operator terminal is launched

This site reported on July 2 that the "Regulations on the Implementation of the Consumer Rights Protection Law of the People's Republic of China" will come into effect on July 1. This site learned from the official website of the China Consumers Association that the China Consumers Association has developed the WeChat mini program operator side of the "National Consumers Association Smart 315 Platform" (referred to as "Consumers Association 315") platform and has been online since July 1 .

The China Consumers Association stated that the "Consumers Association 315" operator terminal has the following functions:

Search for the "Consumers Association 315" applet on WeChat and easily log into the platform

Enable mobile terminals to receive consumer complaints

Support mobile The "Consumers Association 315" platform will be launched for trial operation on March 15, 2024, with multiple functions such as terminal online branch office, online reconciliation, operator management, etc. As of the end of June 2024, more than 17,000 operators have settled in, with a settlement success rate of more than 50%.

1. ▲ "Consumers Association 315" consumer terminal

As of the publication of this website, the "Consumers Association 315" platform has disclosed a total of 41,631 consumer complaints, and a total of 8 consumer complaints have been disclosed (exceeding regulations Failure to respond within the time limit or refusal to accept investigation).

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