The Ministry of Industry and Information Technology has allocated 12327, a special telephone number for railway service supervision.

This site reported on July 1 that the Ministry of Industry and Information Technology announced on June 28 that it would allocate 12327 number to the National Railway Administration as a dedicated telephone number for railway service supervision.
The announcement stated that railways are the main artery of the national economy, major livelihood projects and the backbone of the comprehensive transportation system, and their status and role in economic and social development are crucial. With the overall improvement of railway service levels and coverage, people's demand for railway business consultation, complaints and suggestions, and feedback has grown rapidly.
In order to ensure that individuals and organizations exercise their rights to complain and report in accordance with the law, and to assist the railway supervision and management department to collect opinions and handle complaints in a timely and effective manner, in response to the application and appeal of the National Railway Administration, the Ministry of Industry and Information Technology plans to allocate a dedicated telephone number of 12327 for accepting railway disputes Complaints, suggestions and reports of violations and other official purposes to support railway service supervision.
This site is testing. Currently, dialing 12327 shows an empty number. It is expected that the service will be online in the future.

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