Home > Article > Software Tutorial > Introduction to the solution for teamviewer partner not connecting to the router
The problem of partners not connecting to the router has plagued many TeamViewer users, affecting remote assistance and device management. In order to solve this common problem, PHP editor Xigua has sorted out a comprehensive solution. This guide will analyze in detail the root cause of the partner not connecting to the router and provide a series of effective fixes. By diving into this article, you will have the skills to diagnose and resolve this issue, thereby restoring a stable connection to TeamViewer.
1. Log in to teamviewer.
Click on My Partner, and you can view the previously saved controlled client list. If it is new, you can click on the upper right to add a new controlled client ID and password.
3. Click on the controlled terminal that needs to be connected. If there are multiple controlled terminals in an offline network environment, you can try to connect to other controlled terminals to see if the problem is correct. Same problem exists.
4. In addition, if the problem is caused by the teamviewer software itself, check to see if it is a problem with the teamviewer version, and whether the software versions of the controlled terminal and the controlling terminal are consistent.
5. If there is a problem with the official software protocol, it will usually be repaired in a day or two. If this problem persists, you can check the router settings, such as enabling the UPnP function. Allow customers within the LAN to set up port forwarding on the router.
6. If you are eager to connect and cannot find a way for a while, you can temporarily use a remote control method instead.
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