Can Dianping delete customer reviews?

As the importance of online review platforms becomes increasingly prominent, merchants are faced with the problem of how to effectively manage review records. In order to ensure that goodwill and service quality are accurately reflected, the need to delete malicious comments is also increasing day by day. This article will delve into the issue of whether the content of Dianping customer reviews can be deleted and provide detailed deletion guidelines. PHP editor Banana will answer your questions one by one to help you maintain the reputation of your business.

Can Dianping delete customer reviews?

Merchant cannot actively delete customer reviews. Only customers/platforms can modify or delete reviews.

Merchants can negotiate with customers to ask them to delete comments themselves. The deletion method is as follows:

1. First, click to enter the Dianping app and select My page. Then click on your personal homepage.

#2. Then click on the review content you want to delete on your personal home page.

#3. Then click the... icon in the upper right corner of the review.

#4. Finally, click Delete in the pop-up content.

If the content of the review is an obviously malicious negative review and the negotiation fails, the merchant can submit an appeal to the platform for the review. After submitting the proof, if the review is passed, the platform will This comment will be deleted for you.

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