DiDi issued a statement on the situation after a dispute occurred between a driver and a passenger due to carrying a pet

News from this site on May 28th. Recently, there were two incidents in Jilin and Daqing where disputes occurred between Didi drivers and passengers because they brought pets on board. This evening, @ Didi Chuxing released a report about drivers and passengers who brought pets on board. A description of the circumstances in which the dispute occurred. According to the instructions, Didi Chuxing stated that drivers can accept passengers with pets based on their own circumstances, but they should inform the driver in advance and ensure that the pet is clean and will not cause damage to the vehicle. For drivers, Didi also called for catechism

According to the existing rules of the platform, we have reminded and advised the behavior of passengers in the two incidents. At the same time, in most of these disputes, due to uncivilized behavior such as insults and beatings by passengers, the platform refused to provide travel services to passengers within 22 days according to the platform's safety rules. According to the rules of the platform, drivers, as service providers, should protect the privacy of passengers and are not allowed to film passengers; when drivers encounter disputes, they can take pictures to keep their certificates but must not publish them for infringement. Regarding the behavior of drivers taking videos and distributing them in the two disputes, the platform has conducted education and communication with the drivers. In addition, in the two disputes, the platform thanked the two drivers for being as rational and restrained as possible. For this reason, the platform issued "successful subsidies" to the two driver masters, hoping that they would be comfortable and smooth in taking subsequent orders.

Didi Chuxing also stated that in accordance with the platform rules, passengers should consult with the driver via phone or the driver dialogue box in the app before taking a ride with a pet, and obtain the driver’s consent before taking the bus. . In order to avoid affecting the travel experience of other passengers, passengers with pets are not allowed to choose carpooling, otherwise the driver or other passengers have the right to refuse their ride. In order to better serve pet owners and reduce disputes between drivers and passengers, Didi Private Car has launched a special "traveling with pets" service in Beijing, Shanghai, and Hangzhou, and will also promote it to more cities as soon as possible. In addition, Didi supports visually impaired people to bring guide dogs on the bus, and drivers are not allowed to refuse rides.

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