After the user successfully pays in the WeChat mini program, the finance department can use the transaction number to check the order in the WeChat payment background. But the finance department says that the money has not been transferred to the public account?

Question

After the user successfully pays in the WeChat mini program, the finance department can use the transaction number to check the order in the WeChat payment background. But the finance department says that the money has not been transferred to the public account? Now the project is stalled because of this

Answer 1

is still on the WeChat payment merchant account.