Taobao customer service responds to "Free Order Bug": It doesn't matter whether it is a bug, all red envelopes are valid

A large number of users were suddenly exempted from their orders, and their Taobao accounts received an extra 51 yuan out of thin air. Is this a BUG?

The "Taobao order-free bug incident" has been a hot topic among netizens since noon today. Taobao officials have not yet given a formal response.

At 12:00 noon on May 6, a large number of users received Taobao free order SMS messages, which were suspected of hitting a Taobao bug. According to screenshot feedback from netizens on social media who were exempted from orders, they did receive red envelopes for exempted orders in their Taobao accounts, with the amount being around 51 yuan. The exempted orders were all placed on the same day, and no additional operations were performed.

To this end, the platform’s customer service staff responded: Taobao does have a free activity for answering questions recently, but users are required to answer questions before they can participate. As for why many users were exempted even though they did not answer the questions, the customer service representative said that the specific situation is still being further verified.

Different from Taobao’s previous free orders, Taobao has not announced the corresponding gameplay and game rules this time. Therefore, some netizens believe that this may be a bug on Taobao, and some are worried about whether the red envelope will be recovered.

Taobao customer service emphasizes that it doesn’t matter whether it is a bug or not. The red envelopes that have been issued by Taobao are all valid and “you can spend whatever you want.”

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