Solve the problem of being unable to access the Internet even though the broadband is connected (troubleshooting)

Does the problem of not being able to access the Internet bother you? As the Internet penetrates into every aspect of life, network connection interruption has become a headache. Even if your broadband connection is working, you may still be unable to access the Internet. PHP editor Baicao has summarized a series of solution steps to help you gradually troubleshoot the problem and restore the network connection.

Confirm the device connection status: Whether the mobile phone and other devices have been correctly connected to the broadband network, check the computer to ensure that the wireless network or wired network connection is normal.

# 2. Restart the broadband device: Reset the device and re-establish the connection, wait a few minutes and then turn it back on, or try to turn off the broadband router or modem.

3. Check the broadband account number and password: To avoid being unable to access the Internet due to incorrect account or password, make sure the broadband account number and password entered are correct.

4. Check DNS settings: Check whether the DNS server address is configured correctly. If there is any problem, try changing to a public DNS server address and enter the network settings interface.

5. Check the IP address acquisition method: If a fixed IP address is selected, make sure the configuration is correct and confirm whether the IP address acquisition method in the network settings is to automatically obtain an IP address. .

6. Check the network cable connection: Check whether the network cable is loose or damaged. For devices connected with a network cable, try to replace the network cable to eliminate the cable fault.

7. Check the firewall settings: To ensure that the device is not blocked from communicating with the network, check the settings in the firewall software or router.

8. Clear cache and temporary files: To avoid excessive cache causing network connection problems, clean cache and temporary files on the device regularly.

9. Check the network operator failure: It may be the network operator failure, if the above steps do not solve the problem. You can contact your network operator to check if there is a broadband problem.

10. Check the device driver: and update the driver in time to fix possible bugs, and ensure that the device's network adapter driver is the latest version.

11. Check the connection status of other devices: If other devices cannot access the Internet, it may be a problem with the broadband service provider. Confirm whether other devices can connect to the Internet normally.

12. Reset network settings: To clear possible conflicts and incorrect settings, try resetting the network settings in the device.

13. Check the computer security software: Check the security software settings. Some computer security software may restrict network connections and ensure that network connections are not blocked.

14. Check the broadband speed: If the speed is too slow, it may affect the network connection. Use the broadband speed test tool to check the current Internet speed.

15. Seek professional help: You can seek professional network maintenance services and let professionals solve the connection problem if the above steps cannot solve the problem.

We can deal with the situation where the broadband is connected but cannot access the Internet, and we can investigate and solve the problem step by step. It allows us to use the Internet normally, improve the efficiency of life and work, and solve this problem as soon as possible. Understanding some basic network troubleshooting methods can also help us better deal with similar problems.

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