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What should I do if my iPhone screen suddenly goes black but there is sound?

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May 05, 2024 pm 01:57 PM

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Solutions to Apple phone black screen with sound: 1. Force restart: Press the power button and volume down button at the same time. 2. Software issues: Update the system, close apps; 3. Hardware issues: Contact Apple support or an authorized service provider to check the display, battery, internal connections, etc. Other solutions: Clear the app cache or perform a factory reset. If the above method does not work, please contact Apple support.

What should I do if my iPhone screen suddenly goes black but there is sound?

What should I do if my iPhone screen suddenly goes black but there is sound?

Immediate solution:

Force restart: Press and hold the power key and volume down key simultaneously until Apple The logo appears.

Possible causes and solutions:

1. Software problem

App crash or operating system error: Close the problematic app, or update your iOS system.
Insufficient system memory: Close applications running in the background, or delete unnecessary apps.

2. Hardware issues

Display damage: Contact Apple Support or an authorized service provider for repair.
Battery problem: Check whether the battery capacity is low. If the battery health drops below 80%, it may need to be replaced.
Loose internal connections: This is usually caused by an accidental drop or collision. Contact Apple Support for diagnosis.

Other possible solutions:

Clean cache generated by apps: Go to Settings > "General" > "iPhone Storage", select the problematic app and click "Uninstall App", then reinstall it.
Factory Reset: This will delete all data, so please make a backup before proceeding with this step. Go to Settings > General > Reset and select Erase All Content and Settings.
Contact Apple Support: If you have tried all of the above methods and the problem persists, please contact Apple Support or an authorized service provider for further diagnosis and repair.

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