How to retrieve previous TikTok account

Use the following methods to retrieve your previous Douyin account: check the Douyin app and use your mobile phone number or email address to retrieve it. Visit Douyin’s official website and use your mobile phone number or email to retrieve it. Contact Douyin customer service to send an email for feedback. Try other methods, such as contacting your carrier or using data recovery software.

How to retrieve your previous Douyin account

1. Check the mobile app

• Open the Douyin app and click "Forgot your password?" on the login interface
• Enter your previous mobile phone number or email address and select a retrieval method.
• Follow the step-by-step instructions to retrieve your password or account.

2. Visit Douyin’s official website through Douyin’s official website

• : https://www.douyin.com/
• Click "Login" in the upper right corner, and then select "Forgot your password?"
• Enter your previous mobile phone number or email address, and select a retrieval method.
• Follow the website prompts to complete the account retrieval operation.

3. Contact Douyin customer service

• Send an email to Douyin customer service email: feedback@douyin.com
• at Write "Retrieve Douyin Account" in the subject of the email
• Provide your name, mobile phone number or email, account name and other information in the email content, and describe your situation in detail.
• Customer service staff will accept your request and provide assistance as soon as possible.

4. Other methods

• If none of the above methods are successful, you can try the following steps:

  • Contact your previous mobile phone operator to see if your phone number can be restored.
  • Contact your previous email provider to check whether the email can be restored.
  • Use third-party data recovery software to try to recover your account information.

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