How to retrieve TikTok private message information

The methods to retrieve Douyin private message information are: log in to the account again, and it will usually be restored automatically. Check whether the device is connected to the network and the cache has not been deleted. Indirect retrieval method: Contact customer service to submit a work order. Export and import chat history. Use third-party recovery tools with caution.

How to retrieve TikTok private message information

Direct retrieval method:

• Re-login to your account: If your Douyin account has been logged out, your private message information will usually be restored automatically after you log in again.
• Check device: Private message information is stored on your device. Make sure your device is still connected to the internet and that no cache or data has been deleted.

Indirect retrieval method:

1. Contact customer service:

• Visit Douyin Official website: https://www.douyin.com/
• Click "Help Center" at the bottom.
• Select "Account Problem".
• Submit a ticket and describe your situation.

2. Export and import chat records:

• Open Douyin App.
• Enter your profile.
• Click the three horizontal lines button in the upper right corner.
• Select "Settings".
• Find "Universal".
• Click "Download Chat History".
• After exporting, import it into the Douyin App on another device.

3. Use third-party tools:

• There are some third-party tools on the market that can help you recover deleted Douyin private messages. However, it is recommended to use such tools with caution as they may present security risks.

Note:

• If you accidentally delete a private message, please take steps to retrieve it as soon as possible. The longer time passes, the less likely it is to be recovered.
• Back up your Douyin chat history regularly to prevent accidental loss.
• Protect your Douyin account password to prevent others from deleting your private messages.

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