How to retrieve Douyin live video

Lost Douyin live videos can be retrieved through the following steps: 1. Check the "Works" or "Live Broadcast" list of the profile; 2. Check the "Collections". 3. Contact Douyin customer service and provide as many video details as possible.

How to retrieve Douyin live videos

Lost Douyin live videos can be retrieved through the following steps:

Step 1: Check Profile

• Open the TikTok app.
• Click "I" in the lower right corner of the screen.
• On the profile page, click "Works".
• Live videos will generally appear in the "Videos" list, but if you can't find them, you can click "Live Broadcast".

Step 2: Use the favorite list

• If the live video has been favorited, you can click "Favorites" on the profile page.
• Select the "Video" or "Live" tab and check your favorites list for missing videos.

Step 3: Contact customer service

• If none of the above methods can retrieve the video, you can contact Douyin customer service.
• Click the "Settings" icon in the upper right corner of the profile page.
• Select "Help and Feedback".
• Select the "Live Broadcast Related" question type.
• Describe the circumstances of the missing video and provide the date and time of the live broadcast.

Tips:

• Make sure to log in with the same TikTok account you used when you lost the video.
• When contacting customer service, please provide as many details as possible, including the video’s title, cover image, and live broadcast time.
• If the video has been deleted, it may not be retrieved.
• It is recommended to back up important live videos regularly to avoid loss.

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