How to retrieve friend information on TikTok

The methods to retrieve Douyin friend information include: checking whether it is hidden, searching through the search bar, importing through the address book, and searching through other people's accounts.

How to retrieve TikTok friend information

Step 1: Check whether it is hidden

• Open Douyin App and click "Friends" on the bottom navigation bar.
• Click the "Show All Friends" button in the upper right corner.
• Check whether the hidden friends are shown in the list.

Step 2: Find

• through the search bar. Click the search bar at the top and enter your friend’s Douyin nickname or mobile phone number.
• If your friend's information appears in the search results, click on their avatar to restore contact.

Step 3: Import through address book

• Click the "Address Book" button in the upper right corner of the "Friends" page.
• Allow Douyin to access your address book.
• TikTok will automatically match the address book contacts who have registered on TikTok.
• Click on the matched friend to add a friend.

Step 4: Search through other people’s accounts

• If your friend no longer uses the Douyin account, you can also search through their other social media accounts Media accounts look for them.
• Search your friends’ names on other social media platforms to see if they have shared their TikTok account.
• Click the shared Douyin link to jump to your friend's account and add friends.

Tips

• Make sure you have logged in to the correct Douyin account.
• If you have followed each other with your friends before, you only need to refresh your friend list.
• If you have tried all the above methods and still cannot retrieve your friend's information, please contact Douyin customer service for help.

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