How to retrieve Douyin account if I forget it

You can retrieve your forgotten Douyin account through the following steps: Enter the bound mobile phone number or email to receive the verification code and reset the password. Log in to Douyin through the associated third-party platform (WeChat or QQ). Contact Douyin customer service to provide information to verify your identity and seek help.

How to retrieve your Douyin account if you forget it

After forgetting your Douyin account, you can follow the following steps Retrieval:

1. Try to retrieve it through the bound mobile phone number or email:

• Open the Douyin App and click "Forgot Password".
• Enter the bound mobile phone number or email address and click "Get Verification Code".
• Enter the verification code received to reset your password.

2. Retrieve through third-party platforms:

• If the Douyin account is associated with third-party platforms such as WeChat or QQ, you can use these Platform login Douyin.
• Click the "Third Party Login" button on the login page and select the associated platform to log in.

3. Contact Douyin customer service:

• If none of the above methods can retrieve your Douyin account, you can contact Douyin customer service for help.
• Method 1: On the "Me" page of Douyin App, click "Settings" and then select "Customer Service Center" or "Help Center" to contact.
• Method 2: Visit Douyin’s official website (Douyin.com) and click the “Contact Customer Service” button in the upper right corner of the page.

When contacting customer service, you need to provide the following information:

• Mobile phone number or email address bound to Douyin
• Avatar or nickname when registering
• Registered device model
• The number of fans or followers of the Douyin account (if known)

Customer service will verify the identity based on the information provided and help retrieve the Douyin account Sound horn.

Note:

• When retrieving your Douyin account, you need to ensure that the bound mobile phone number or email address is still in use.
• If the Douyin account is bound to a mobile phone number and email address, it can be retrieved through any method.
• When contacting customer service, please wait patiently for a reply and provide accurate personal information to increase the success rate of retrieval.

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