How to enable refund on Douyin Mall

Douyin Mall refund process: Submit a refund application, select the reason for the refund and fill in the amount. Merchant reviews application, usually within 1-3 business days. After approval, the refund amount will be returned to the Douyin payment account.

Douyin Mall starts refund steps

Step 1: Submit refund application

• Log in to Douyin APP and enter the "Me" page.
• Click "My Orders" to find the order that needs to be refunded.
• Click "Apply for a Refund".

Step 2: Select the reason for refund

• Select the reason for refund, such as "Item does not match description" or "Logistics timeout".
• If it is due to logistics reasons, you need to upload relevant supporting materials, such as screenshots of logistics information.

Step 3: Fill in the refund amount

• Enter the amount to be refunded.
• If it is a partial refund, please enter the refund ratio.

Step 4: Submit application

• After confirming that the refund information is correct, click "Submit Application".

Step 5: Merchant Review

• After the merchant receives the refund application, it will review it.
• The review time is generally 1-3 working days.

Step 6: Refund Processing

• If the merchant approves the review, the refund amount will be directly returned to your Douyin payment account.
• If the merchant fails the review, no refund will be issued.

Note:

• Not all orders support refunds.
• Refund requests must be submitted within 15 days of order completion.
• After the refund is successful, the order will be automatically closed.
• In the event of a partial refund, the remaining unrefunded amount will be automatically paid.

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