Where to find Xiaohongshu customer service?

Xiaohongshu customer service can be contacted in two ways: 1. Submit a work order within the Xiaohongshu App; 2. Follow the "Xiaohongshu Customer Service" WeChat official account to submit a work order. Customer service working hours are 9:00-23:00 from Monday to Sunday. For urgent questions, you can call the official customer service hotline 400-922-7272.

How to contact Xiaohongshu customer service

Xiaohongshu customer service can be contacted through the following methods:

1. Xiaohongshu App

• Open Xiaohongshu App
• Click "I" in the lower right corner
• Enter "Settings" 》
• Find "Contact Customer Service"
• Fill in the problem type and description to submit a work order

2. WeChat public account

• Follow the "Xiaohongshu Customer Service" WeChat official account
• Click "Customer Service" on the menu bar of the official account
• Select the type of problem and fill in the description to submit the case Single

Note:

• No matter which way you contact customer service, you need to provide a detailed description of the problem and contact information.
• Customer service working hours are from Monday to Sunday 9:00-23:00.
• After submitting the work order, the system will automatically send the work order number, and you can check the processing progress through the work order number.
• If it is an emergency issue, you can call Xiaohongshu’s official customer service hotline at 400-922-7272.

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