How to transfer Tencent Video to manual service

Methods to contact Tencent Video’s manual customer service: 1. Enter the Tencent Video Customer Service Center; 2. Select “Contact Customer Service” - “Manual Customer Service”; 3. Make a call or initiate an online chat. The manual customer service service hours are 9:00-22:00 every day. You may need to wait in line. Please wait patiently and prepare relevant information so that customer service can quickly handle the problem.

How to contact Tencent Video customer service

Step one: Enter Tencent Video Customer Service Center

• Open the Tencent Video APP or visit the Tencent Video official website.
• Click the "My" tab in the lower right corner.
• Select "Help and Customer Service".

Step 2: Select contact information

• On the "Contact Customer Service" page, select "Manual Customer Service".
• According to the type of problem, select the corresponding customer service hotline.

Step 3: Make a call or initiate an online chat

• Call the exclusive customer service number and wait for the connection.
• Click the "Online Chat" button, fill in the relevant information, and wait for customer service staff to access.

Note:

• Manual customer service hours are 9:00-22:00 every day.
• Manual customer service may have to wait in line, please be patient.
• Prepare relevant screenshots or order numbers and other information so that customer service staff can quickly handle the problem.

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