How much handling fee will be deducted for railway 12306 refund?

12306 Calculation of refund handling fee: fare * handling fee ratio; the handling fee ratio is divided into five levels according to the refund time limit: 5% for more than 8 days (inclusive), 10 from 48 hours to 8 days (exclusive) %, 20% from 24 hours to 48 hours (exclusive), 50% from 12 hours to 24 hours (exclusive), non-refundable within 12 hours. However, full refunds can be made under special circumstances such as force majeure, injury, etc.

Railway 12306 refund handling fee

Refund time limit

• More than 8 days (inclusive) before driving: 5%
• 48 hours to 8 days (exclusive) before driving: 10%
• 24 hours to 48 hours (exclusive) before driving :20%
• 12 hours to 24 hours before driving (exclusive): 50%
• Less than 12 hours before driving: No refund

Exception Situation

• If the passenger is unable to travel due to force majeure (such as war, earthquake, typhoon, etc.), the ticket can be refunded in full.
• Passengers unable to travel due to illness or injury can receive a full refund with a hospital certificate.
• If you are unable to travel due to reasons such as train delays, suspensions, changes to departure stations, etc., you can get a full refund.

Refund method

• Online refund: Process through 12306 website or APP
• Manual window refund: Go to the train station ticket window to apply
• Telephone refund: Call the railway customer service hotline 95105105 to apply

Refund handling fee calculation Method

Handling fee=train ticket price*Handling fee ratio

Example:

• A ticket worth 100 yuan , the refund time limit is 48 hours to 8 days before driving (exclusive), then the handling fee is 10 yuan (100 yuan * 10% = 10 yuan).

It should be noted that the refund handling fee does not include insurance premiums, which are generally non-refundable.

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