What should I do if navicat generates an activation code error?

Solution to the error when generating Navicat activation code

Question: I encountered an error when generating Navicat activation code, what should I do?

Solution:

• Step 1: Check the network connection
  Make sure the computer is connected to a stable Internet. The activation process requires a connection to the Navicat server.
• Step 2: Disable firewall or antivirus software
  Firewall or antivirus software may prevent Navicat from accessing its servers. Please temporarily disable them before generating an activation code.
• Step 3: Check Navicat server status
  Visit https://status.navicat.com/ to check the status of Navicat server. If the server is under maintenance or outage, activation codes cannot be generated.
• Step 4: Check Navicat version
  Make sure you are using the latest version of Navicat. Outdated versions may contain errors when generating activation codes.

• Step 5: Clear and Reset License File
  Windows:

  • Navigate to "C:\Users[username] \AppData\Roaming\Navicat\Preferences"
  • Delete the "license.lic" file

Mac:

• Navigate to "~/Library/Application Support/Navicat/Preferences"
• Delete the "license.lic" file

• Step 6: Regenerate the activation code
  After clearing the license file, restart Navicat and try to generate the activation code again.

• Step 7: Contact Navicat Support
  If none of the above steps work, please contact Navicat Support Team via:

  • Electronic Email: support@navicat.com
  • Online support: https://navicat.com/contact/support

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