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HomeCommon ProblemWhat should I do if I can't make or receive calls on my mobile phone?

Cause: network problem, phone settings, device problem or SIM card problem. Troubleshooting steps: 1. Check the network signal; 2. Restart the phone; 3. Check the SIM card; 4. Check the settings; 5. Check the blacklist; 6. Contact the operator.

What should I do if I can't make or receive calls on my mobile phone?

Reasons why the mobile phone cannot make or receive calls

There may be many reasons why the mobile phone cannot make or receive calls:

Network problems:

  • The mobile network signal is weak or interrupted
  • The Wi-Fi network connection is unstable or interrupted
  • SIM card is not inserted or damaged

Mobile phone settings:

  • Airplane mode is on
  • Do not disturb mode is enabled
  • The call has been forwarded to another number
  • The number is blocked in the blacklist

Device problem:

  • The phone was dropped or damaged
  • Internal hardware failure of the phone
  • Insufficient battery power

SIM card problem:

  • The SIM card is not inserted correctly into the slot
  • The SIM card has expired, been reported lost or damaged

Troubleshooting steps:

  1. Check the network signal: Make sure your phone has a stable mobile network or Wi-Fi signal.
  2. Restart your phone: This clears the software glitches and reconnects to the network.
  3. Check the SIM card: Remove the SIM card and reinsert it, making sure it is in good contact with the slot.
  4. Check settings: Make sure airplane mode is off, Do Not Disturb is disabled, and call forwarding is cancelled.
  5. Check the blacklist: Make sure the number you want to call is not in the blacklist.
  6. Contact your carrier: If the above steps don't resolve the issue, please contact your mobile carrier and they can check for network or SIM card issues.

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