What should I do if I can’t make or receive calls on my mobile phone?

Cause: network problem, phone settings, device problem or SIM card problem. Troubleshooting steps: 1. Check the network signal; 2. Restart the phone; 3. Check the SIM card; 4. Check the settings; 5. Check the blacklist; 6. Contact the operator.

Reasons why the mobile phone cannot make or receive calls

There may be many reasons why the mobile phone cannot make or receive calls:

Network problems:

• The mobile network signal is weak or interrupted
• The Wi-Fi network connection is unstable or interrupted
• SIM card is not inserted or damaged

Mobile phone settings:

• Airplane mode is on
• Do not disturb mode is enabled
• The call has been forwarded to another number
• The number is blocked in the blacklist

Device problem:

• The phone was dropped or damaged
• Internal hardware failure of the phone
• Insufficient battery power

SIM card problem:

• The SIM card is not inserted correctly into the slot
• The SIM card has expired, been reported lost or damaged

Troubleshooting steps:

1. Check the network signal: Make sure your phone has a stable mobile network or Wi-Fi signal.
2. Restart your phone: This clears the software glitches and reconnects to the network.
3. Check the SIM card: Remove the SIM card and reinsert it, making sure it is in good contact with the slot.
4. Check settings: Make sure airplane mode is off, Do Not Disturb is disabled, and call forwarding is cancelled.
5. Check the blacklist: Make sure the number you want to call is not in the blacklist.
6. Contact your carrier: If the above steps don't resolve the issue, please contact your mobile carrier and they can check for network or SIM card issues.

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