What should I do if I can't make or receive calls on my mobile phone?
Cause: network problem, phone settings, device problem or SIM card problem. Troubleshooting steps: 1. Check the network signal; 2. Restart the phone; 3. Check the SIM card; 4. Check the settings; 5. Check the blacklist; 6. Contact the operator.
Reasons why the mobile phone cannot make or receive calls
There may be many reasons why the mobile phone cannot make or receive calls:
Network problems:
- The mobile network signal is weak or interrupted
- The Wi-Fi network connection is unstable or interrupted
- SIM card is not inserted or damaged
Mobile phone settings:
- Airplane mode is on
- Do not disturb mode is enabled
- The call has been forwarded to another number
- The number is blocked in the blacklist
Device problem:
- The phone was dropped or damaged
- Internal hardware failure of the phone
- Insufficient battery power
SIM card problem:
- The SIM card is not inserted correctly into the slot
- The SIM card has expired, been reported lost or damaged
Troubleshooting steps:
- Check the network signal: Make sure your phone has a stable mobile network or Wi-Fi signal.
- Restart your phone: This clears the software glitches and reconnects to the network.
- Check the SIM card: Remove the SIM card and reinsert it, making sure it is in good contact with the slot.
- Check settings: Make sure airplane mode is off, Do Not Disturb is disabled, and call forwarding is cancelled.
- Check the blacklist: Make sure the number you want to call is not in the blacklist.
- Contact your carrier: If the above steps don't resolve the issue, please contact your mobile carrier and they can check for network or SIM card issues.
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