What should I do if the screenshot shortcut key in Windows 10 doesn’t work?

Solutions to the ineffective screenshot shortcut keys in Win10: 1. Confirm whether the keyboard driver is updated; 2. Enable the Print Screen key on the keyboard; 3. Adjust the screenshot shortcut key settings; 4. Reset the screenshot settings; 5. Scan and remove malware; 6. Restart the computer. If the above method does not work, there may be a hardware problem or system damage. Please contact professional technicians or the manufacturer.

Solution to Win10 screenshot shortcut key failure

1. Check the keyboard driver

• Right-click the "Start" button and select "Device Manager".
• Expand the "Keyboard" category, right-click the keyboard device and select "Update Driver".
• Follow the on-screen instructions to update the driver.

2. Enable the Print Screen key

• Some keyboards require the Print Screen key to be enabled to use the screenshot shortcut key.
• Find the "Fn" key on your keyboard, usually located in the lower left corner of the keyboard.
• Hold the "Fn" key and press the "PrtSc" key at the same time.

3. Adjust shortcut key settings

• Press "Windows I" to open the "Settings" menu.
• Select "Ease of Access" and click "Keyboard".
• In the "Screenshots" section, make sure the "Use the Print Screen button to open screenshots" option is selected.

4. Reset screenshot settings

• Open the "Settings" menu and select "Apply".
• In the sidebar, scroll down and click "Screenshot."
• Click the "Reset" button to restore the screenshot settings to default values.

5. Scan for malware

• Malware may disable the screenshot shortcut key.
• Run a virus scanner to find and remove any malware.

6. Restart the computer

• Restarting the computer can solve some temporary problems that cause the screenshot shortcut keys to fail.

If the problem persists after trying the above solutions, it may be due to hardware issues or system damage. It is recommended to contact a professional technician or the manufacturer for further diagnosis and repair.

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