How to improve the merchant experience score of Doudian when it drops? How to get rid of being kicked out due to low experience score?

php editor Strawberry brings you a solution on how to improve the experience score of Doudian merchants. When operating a Douyin store, sometimes we will encounter a drop in experience points, which will affect the store's exposure and sales. So, how to improve experience points and relieve the trouble of low experience points? Here are some practical methods to share with you.

1. How to improve the merchant experience score of Doudian when it drops?

The decline in Doudian merchant experience scores may be caused by a variety of factors, including product quality, logistics services, customer service, etc. In order to improve experience points, merchants can take the following measures: 1. Improve product quality: Ensure that the products sold have good quality and performance to avoid quality problems or defective products. 2. Improve logistics services: Strengthen the management of logistics links to ensure that goods are delivered on time and in good condition

1. Optimize product quality: Ensure that the quality of the goods sold conforms to the description and avoid returns and exchanges due to product problems Goods and bad reviews.

2. Improve logistics efficiency: Choose a reputable logistics service provider to ensure that goods can be delivered to consumers quickly and accurately.

3. Strengthen customer service: Provide professional and patient customer service, promptly respond to consumers’ consultation and after-sales needs, and enhance consumers’ shopping experience.

4. Actively deal with negative reviews: For negative reviews that have already occurred, merchants should actively communicate and resolve the issues and convert them into positive reviews as much as possible.

5. Use data analysis: By analyzing store data, find out the reasons for the decline in experience points and formulate targeted improvement measures.

6. Establish a long-term mechanism: Establish a continuous improvement mechanism, regularly evaluate service quality, and ensure continuous improvement of merchant experience points.

2. How to get rid of being kicked out due to low experience score?

If the merchant’s experience score is too low and is kicked off the platform, the merchant can take the following measures to lift the status:

1. Understand the reasons for the cancellation: The merchant first needs to understand the reasons for the experience score The specific reasons for the low price may involve many aspects such as product quality, logistics services, customer service, etc.

2. Develop an improvement plan: Based on the reasons for withdrawal, merchants should formulate a detailed improvement plan and promise to abide by the platform rules in future operations.

3. Communicate with the platform: Merchants should proactively communicate with the Doudian platform, submit improvement plans, and express their determination to improve service quality.

4. Implement improvement measures: Merchants need to follow the improvement plan and actually implement various measures to improve service quality to ensure the improvement of experience points.

5. Apply for re-examination: After implementing improvement measures for a period of time, merchants can apply to the platform for re-examination to prove that they have improved service quality.

Improving the merchant experience of Doudian requires merchants to start from multiple aspects such as product quality, logistics services, customer service, etc., and achieve this by optimizing service processes, strengthening customer communication, and utilizing data analysis and other measures. For merchants whose experience scores are low and have been removed, they can gradually restore the normal operation of the store by understanding the reasons for the removal, formulating and executing improvement plans, communicating with the platform, and applying for re-examination.

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