What should I do if I forget my NetEase email account?

If you forget your NetEase email account, you can retrieve it through the following steps: Check the auxiliary information: mobile phone number, backup email, and social media account. Retrieve password: Enter auxiliary information, verify identity, and set a new password. Retrieve account: Contact NetEase customer service, provide email details, and wait for review.

Solutions for forgetting your NetEase email account

Forgetting your NetEase email account is not a big deal, you can follow the steps below Retrieve:

Step 1: Check if there is auxiliary information

• Recall the mobile phone number or backup email associated with the NetEase mailbox.
• Check whether there is a social media account (such as WeChat, QQ) bound to the NetEase email account.

Step 2: Retrieve password

• Enter NetEase mailbox to retrieve password page: https://reg.163.com/login/ findPwd
• Enter auxiliary information, such as mobile phone number or alternate email address.
• Follow the page prompts for identity verification.
• Set a new password and retrieve your email account.

Step 3: Retrieve account

• #If you cannot retrieve your email account by retrieving your password, you can contact NetEase customer service for manual retrieval. Back.
• Enter NetEase customer service page: https://corp.163.com/service/
• Click "Service Order-Account Appeal" and fill in the appeal information.
• Provide detailed information about the email account, such as historical email subjects, recipients or sender addresses.
• Wait for customer service review and obtain email account information based on the review results.

Tips:

• When retrieving your email account, you need to provide as accurate information as possible.
• Protect auxiliary information, such as mobile phone number and backup email address.
• Regularly update your NetEase email password to ensure account security.

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