When Wi-Fi is connected but unable to get online, troubleshooting steps include: Check that the device is connected to the correct network and has Wi-Fi enabled. Restart the router and device. Check router settings, firewall and reset router. Contact your ISP about outages or issues. Check DNS settings and configure Google DNS. Look for sources of interference such as microwaves or Bluetooth. Update device drivers. Contact technical support for further assistance.
Wi-Fi Connected but unable to access the Internet? Troubleshooting Guide
1. Check Device
- Confirm that your device is Wi-Fi enabled and connected to the correct network.
- Check your device's settings to make sure Wi-Fi is set to "Connected."
- Try using other devices to connect to the same network to see if they can also access the Internet.
2. Restart the router and device
- Disconnect power from the router and device, wait 30 seconds, and then restart.
- In some cases, restarting the device can resolve connection issues.
3. Check your router settings
- Make sure your router is configured correctly and has a valid internet connection.
- Check your firewall settings to make sure they are not blocking your access to the internet.
- Consider resetting the router to eliminate any misconfigurations.
4. Check Internet Service
- Contact your Internet Service Provider (ISP) to inquire about any outages or issues.
- The ISP may be undergoing maintenance or experiencing technical difficulties, which may cause the Internet connection to fail.
5. Check DNS Settings
- Domain Name System (DNS) servers resolve domain names to IP addresses.
- Try to manually configure DNS servers (e.g. Google DNS: 8.8.8.8 and 8.8.4.4) to troubleshoot DNS related issues.
6. Look for other interference
- Other wireless devices, such as microwaves or Bluetooth devices, may interfere with the Wi-Fi signal.
- Try moving your device away from these sources of interference or attempt to connect when the source of interference is inactive.
7. Update device drivers
- Outdated network drivers may cause connectivity issues.
- Please visit the device manufacturer's website to obtain the latest driver for your device.
8. Contact Technical Support
- If you have tried all of these troubleshooting steps and the problem persists, please contact your device manufacturer or ISP for further assistance.
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