Common reasons for Google Chrome not working include: unstable network connection, browser cache and data issues, browser extensions, outdated browser version, blocking by antivirus or firewall software, malware infection, and hardware question.
Why can’t I use Google Chrome?
The following are answers to some common reasons:
1. Network connection problem
- Check whether the network connection is stable and normal.
- Try reconnecting to Wi-Fi or using a different network.
- Contact your internet service provider for assistance.
2. Browser cache and data issues
- Clear the browser cache and data.
- Go to your browser's Settings > Privacy & Security > Clear browsing data.
- Select "All time" as the time range, and then select the "Cache images and files" checkbox.
3. Browser extensions
- Disable or delete recently installed browser extensions or plug-ins.
- Go to your browser's Settings > Extensions.
- View recently installed extensions and try disabling them.
4. Outdated browser version
- Make sure your Google Chrome is up to date.
- Go to your browser's Settings > About.
- The browser will automatically check for updates.
5. Antivirus or firewall software
- Check whether your antivirus or firewall software is blocking Google Chrome connections.
- Temporarily disable these programs and see if the browser works properly.
6. Malware Infection
- Run an anti-malware scan to find and remove malware that may interfere with your browser.
- Use a reputable anti-malware program such as Malwarebytes or Avast.
7. Hardware issue
- Try using another device to access Google Chrome.
- If the problem persists, it may be a hardware issue.
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