What is JD.com's complaint phone number?

JD.com’s official complaint hotline is 400-606-7777. It can be used to solve various problems that users encounter when using the JD platform, including order inquiries, product quality, after-sales, logistics and distribution, refunds and replenishments, account payments and other complaints or suggestions.

What is the complaint phone number for JD.com?

JD.com’s official complaint phone number is: 400-606-7777

Details:

JD.com Complaint Phone calls are mainly used to solve various problems encountered by users when using the JD platform, including:

• Order inquiries, changes or cancellations
• Product quality or after-sales issues
• Logistics and distribution issues
• Refund or replenishment issues
• Account or payment issues
• Other related complaints or suggestions

Instructions for use:

To call JD.com’s complaint hotline, please follow the steps below:

1. Pick up the phone and dial 400-606-7777
2. Select the relevant question type according to the voice prompts
3. Enter the order number or account information according to the prompts
4. Patiently wait for the customer service staff to answer and handle the problem

Note:

• Jingdong’s complaint hotline is a manual service, please call during working hours (8:00-22:00).
• You need to pay a certain call fee to make a complaint call. The specific fee depends on your operator's tariff.
• It is recommended to sort out relevant information before calling, such as order number, product information or problem description, to facilitate quick processing by customer service personnel.
• Please try to use polite language and avoid using excessive or inappropriate language.

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