How to solve the problem of offline shared printer in win11

To resolve the shared printer offline issue in Windows 11, follow these steps: Check the network connection and shared printer status. Update the printer driver on the access computer. Reconnect to the shared printer. Enable the print spooler. Disable bidirectional support. Clear the print spooler cache.

How to fix shared printer offline issue in Windows 11

When you try to access over the network using Windows 11 When sharing a printer, you may encounter problems with the printer going offline. Here are the steps to resolve this issue:

1. Check the network connection

• Make sure that both the shared printer and the accessing computer are connected to the same network.
• Try restarting the router and modem.

2. Check the shared printer

• Make sure the shared printer is turned on and working properly.
• Try closing the shared printer and reopening it.
• Check if there are any pending print jobs stuck in the shared printer's queue.

3. Check the printer driver

• Make sure the accessing computer has the latest version of the shared printer driver installed.
• Download and install the correct driver from the printer manufacturer's website.

4. Reconnect to the shared printer

• On the access computer, open Control Panel > Devices and Printers.
• Right-click on the shared printer and select "Connect".
• If it's still offline, try removing the printer and re-adding it.

5. Enable the print spooler

• On the access computer, go to Control Panel > System and Security > ;"Admin Tools".
• Double-click "Services".
• Find the "Print Spooler" service and make sure it is running. If it's stopped, right-click it and select Start.

6. Disable bidirectional support

• On the access computer, open Device Manager.
• Expand the "Printer Queue" section.
• Right-click the shared printer and select "Properties".
• Go to the "Ports" tab and select the port used by the shared printer.
• Uncheck the "Enable bidirectional support" box.

7. Clear the print spooler cache

• Press the Windows key R to open the Run dialog box.

• Enter the following command and press Enter:

  <code>net stop spooler</code>

• Navigate to the following directory:

  <code>C:\Windows\System32\Spool\Printers</code>

• Delete all files.
• Press the Windows key R to open the Run dialog box.

• Enter the following command and press Enter:

  <code>net start spooler</code>

After trying the above steps, the shared printer should work properly. If the problem persists, contact the printer manufacturer or IT department for further assistance.

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