How to find human service on Xiaohongshu? How can I pass an appeal against a violation of its account?

phpXigua, the editor, will take you through the Xiaohongshu account violation handling and appeal process. Xiaohongshu is a lifestyle-themed social platform where users can share shopping experiences, beauty tips, etc. If you feel that your account has been banned by mistake, you can file an appeal through Xiaohongshu’s official website, explain the situation in detail and provide relevant evidence, and just wait patiently for the platform to process it. At the same time, when using Xiaohongshu, it is crucial to abide by the platform rules. Avoiding violations can help protect account security.

1. How to find human service in Xiaohongshu?

1. Search the customer service email address

You can find the customer service email address in Xiaohongshu’s help center. After copying the email address, send the email in the email client and wait for customer service assistance. reply. Normally, customer service will reply to your email within 24 hours.

2. Dial the customer service hotline

Xiaohongshu officially provides a customer service hotline. Users can call this phone directly to seek manual service. Before calling, please confirm the validity of the phone number to avoid unnecessary trouble.

3. Contact online customer service

Xiaohongshu APP provides online customer service function. At the bottom of the "My" page, click "Help and Customer Service" and then select "Online Customer Service" to communicate with customer service staff in real time.

4. Join the Xiaohongshu community

There are many official communities on Xiaohongshu, such as brand clubs, Xiaohongshu Academy, etc. In these communities, there are often official staff responsible for answering user questions. You can join these communities, ask questions directly in the group, and seek human help.

2. How can I pass the appeal if my Xiaohongshu account violates the rules?

1. Understand the reason for the violation

Before making an appeal, you must first understand the reason for the account violation. Relevant information can be found in Xiaohongshu’s violation notice. After understanding the reason, make a targeted appeal.

2. Prepare complaint materials

Prepare corresponding complaint materials based on the reasons for the violation. If the product information is wrong, you can provide the correct product information and source; if there is infringement, you can provide relevant authorization certificates, etc.

3. Write a complaint email

In the email, describe in detail the reasons for the account violation, explain your position, and provide relevant evidence. The length of the email should not be too long and should be as concise and clear as possible.

4. Send a complaint email

Send the complaint email to the official email address provided by Xiaohongshu. Wait for the review by Xiaohongshu staff. After the review is passed, the account will return to normal.

Xiaohongshu has many ways to find human services, such as through email, phone, online customer service and social groups. When complaining about an account violation, you must understand the reason for the violation, prepare sufficient complaint materials, and write a concise and clear complaint email. In this way, you can not only improve the success rate of appeals, but also better protect your rights and interests. Hope this article can be helpful to you.

The above is the detailed content of How to find human service on Xiaohongshu? How can I pass an appeal against a violation of its account?. For more information, please follow other related articles on the PHP Chinese website!