Alipay adds 14 new language translation services to comprehensively improve the experience of foreign users

According to news on March 19, Alipay App launched a new multi-lingual translation service on a pilot basis on March 18, providing users with more convenient multi-language support. Based on the original Chinese and English translations, this update adds new languages ​​including French, German, Spanish, Malay, Arabic, Italian, Portuguese, Russian, Turkish, Indonesian, Korean, Japanese, Thai and Translation function in 14 languages ​​including Vietnamese.

The launch of this feature is mainly aimed at solving the language communication barriers that foreigners may encounter when coming to China, and aims to improve their service experience. At the same time, this also lowers the threshold for domestic merchants to serve foreign customers. Now, whether taking a taxi, booking a hotel, purchasing tickets for attractions, taking a bus, renting a power bank, etc., users can easily achieve one-click translation through the "translation tool" in the Alipay App.

According to the editor’s understanding, Alipay’s “translation” tool is easier to use for overseas users. They can call the tool directly on the homepage of the App, and it supports three translation forms: text, voice, and photo, which meets the needs of overseas users. Translation needs in different scenarios.

Previously, the State Council issued relevant opinions to guide payment service entities to improve the convenience and satisfaction of payment services for the elderly, foreigners in China and other groups. Alipay has responded proactively, not only completing the increase and optimization of foreigner transaction limits, but also successively launching new services such as multi-language translation and the "one-code pass" for overseas wallet travel codes to provide a more comprehensive and convenient service experience.

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