The Zhejiang Provincial Consumer Protection Commission interviewed 10 online ride-hailing platforms regarding the issue of “opaque highway tolls”

According to news from this site on March 15, according to The Paper, the Zhejiang Provincial Consumer Protection Commission recently conducted consumer inspections on 10 online ride-hailing platforms such as Baidu Taxi, Amap Taxi, and Didi Chuxing, and found that high-speed tolls are common. The charging notices were not obvious and insufficient, and some drivers charged extra return expressway fees and airport expressway return fees. After interviewing 10 platforms and making rectification requests, the platforms have all submitted rectification reports.

According to reports, the ten online ride-hailing platforms are Baidu Taxi, Amap Taxi, T3 Travel, Caocao Travel, Didi Chuxing, Hello Travel, Shenzhou Private Car, Shouqi Taxi, Enjoy road travel and sunshine travel.

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According to a survey by the Zhejiang Provincial Consumer Protection Commission, it was found that 5 out of 10 taxi-hailing platforms One platform did not clearly indicate that high-speed fees may be incurred on the driver's interface, while the other 5 platforms provided reminders, but the prompts were not prominent enough. Only 2 platforms provided estimates of the amount of possible high-speed fees.

The Zhejiang Provincial Consumer Protection Commission also found that some drivers charge extra return expressway fees and air return fees. For cross-city and long-distance online ride-hailing orders, each platform will add "cross-city fees" and "long-distance fees" to the orders to subsidize the drivers. However, some drivers still require passengers to pay additional return expressway fees and empty car returns. wait.

This site learned from reports that on March 5, 10 online ride-hailing platforms submitted rectification reports to the Zhejiang Provincial Consumer Protection Commission, targeting drivers for illegally charging return highway tolls, etc. If the problem arises, the driver will be ordered to refund the overcharged fees and will be suspended from accepting orders for 1-5 days depending on the specific violation. In response to problems such as inconspicuous and insufficient notification of highway toll collection, various online ride-hailing platforms also promptly improved their systems after the appointment meeting and informed consumers in advance in a conspicuous manner.

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