How to get help in Windows 11

After getting used to the interface of previous versions of Windows, it may be challenging to adapt to Windows 11. But don't worry, Windows 11 provides a wealth of help resources to help you master various functions more easily.

This article will guide you on how to use the tools that come with Windows 11 to obtain support so that you can quickly find official solutions when you encounter problems.

Method 1: Use the “Getting Started” app

Windows 11’s “Getting Started” apps are great mentors for beginners. It helps users easily complete the basic settings of the system and introduces new features concisely. Follow its guidance and you will quickly become familiar with this new operating system.

1 Click the "Start" menu, find and click the "Getting Started" app, and select "Get Started".

Click "Get Started"

2 Based on your usage needs and interests, such as "Games", "Creativity" or "Entertainment", select the corresponding option and follow the prompts.

Select Windows 11 usage scenario

3 Follow the on-screen guidance to gradually understand and set up related functions of Windows 11.

Windows 11 "Getting Started" App

4 You can also open the "Tips" app immediately to get more learning materials.

Method 2: Use the Tips app

The “Tips” app is another useful tool provided by Windows 11. Whether it is desktop settings, personalization, shortcut key usage, or security enhancement, it can provide practical information in many aspects.

1Open the "Tips" app from the "Start" menu.

2Select the topic category you are interested in.

Windows 11 “Tips” App

By practicing these tips, you'll be able to master Windows 11's new features faster.

Tips" application has been redirected to the Windows 11 features & tips page.

Method 3: Use "Get Help" to solve the problem

The “Get Help” app is a built-in question-answering tool in Windows 11. It provides answers to questions, official guidance links, and you can also contact Microsoft technical support.

1Open the “Get Help” app in the “Start” menu.

2 (Optional) Sign in to your Microsoft account to contact Microsoft support directly.

3Describe your problem in the dialog box and choose the most appropriate suggested option.

Search question

4 Read the troubleshooting guide or related answers carefully.

View answers to questions

5 If the problem is not resolved, you can "Contact Support" for further assistance.

Method 4: Use "Quick Assistant" for remote assistance

"Quick Assistant" is a remote assistance tool pre-installed in Windows 11. It can help others or receive help remotely. It is a good alternative to remote desktop software such as TeamViewer and AnyDesk.

When helping:

1Open "Quick Assistant" from the "Start" menu.

2 Click "Help Someone".

3 Log in to your Microsoft account and send the generated security code to those who need help.

Quick Assistant: Remote helper generates security code

When you get help:

1Enter the security code before expiration.

2Click "Share Screen".

3 Click "Allow" to authorize the other party to view or control your screen.

Quick Assistant: The recipient fills in the security code

Recommended reading: How to use Windows Quick Assistant for remote assistance

Method 5: Use the Troubleshooter tool to troubleshoot the issue

Windows 11 has a series of built-in troubleshooting tools that can automatically detect and repair system problems, covering audio, network, Windows updates and other aspects.

1 Press the Windows I shortcut key to open "Settings" and click "System" > "Troubleshooting" > "Other Troubleshooting".

2Click "Run" the troubleshooting tool according to the type of problem encountered.

"Run" troubleshooting tool

3 The troubleshooting tool automatically scans the system and provides solutions or automatic repairs.

The "Troubleshooting" tool plans to migrate to the "Get Help" troubleshooting platform in 2024.

Method 6: Use the F1 shortcut key to access the help document

In Windows 11, pressing the F1 shortcut key is still the fastest way to get help. Different applications may respond differently to the F1 key, but it usually opens a help document or online support page.

1 Make sure the application is in the active window state.

2 Press the F1 key to usually open the help page of the application.

For example, pressing F1 in the Edge browser will open the Microsoft Edge Help and Learning page.

Method 7: Using Windows Copilot

Windows Copilot can answer your questions about Windows 11 and provide solutions or suggestions. Or perform some actions directly, such as launching a "troubleshooting" tool.

1Use the Windows C shortcut key to start Windows Copilot.

2Enter your question or task that needs to be completed.

3Follow the suggestions or steps provided by Copilot.

For example, you can ask Copilot the following questions:

• How to change the theme of Windows 11?
• How to solve network connection problems?
• How to improve computer performance?

Ask a question to Windows Copilot

This article introduces 7 common ways to get help in Windows 11, including using the "Getting Started" app, "Tips" app, "Get Help" app, "Quick Assistant" remote assistance, "Troubleshooting" tools, and F1 shortcut key. Additionally, we provide a brief introduction to using Windows Copilot.

Hope these methods can help you find solutions quickly when you encounter problems.

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