How does Douyin Mall delay delivery? How to set up not shipping during the Chinese New Year?

php The editor will teach you how to delay shipments in Douyin Mall, and talk about how to set up no shipments during the New Year. Mastering these skills can better cope with holiday order peaks and improve user experience and operational efficiency.

1. How does Douyin Mall delay delivery?

When processing an order, when a merchant encounters a situation where it is unable to ship on time, it should contact the buyer immediately, explain the situation honestly and apologize. Through active communication, merchants can build trust with buyers and jointly negotiate for delayed shipments. This timely communication helps reduce buyer dissatisfaction and maintain good customer relationships. Therefore, merchants should always maintain open lines of communication to ensure buyers are aware of order processing status and provide advance notice of possible delays. This effective communication method helps avoid potential disputes and provide customers with better shopping

In the backend management system of Douyin Mall, merchants can find the order details page in the order management module. On the order details page, the merchant has the right to modify the delivery time of the order and postpone the originally planned delivery time. This ensures that buyers can see the latest shipping time when confirming the order, so that buyers have an accurate understanding of the status of the order.

Use the delayed delivery function: Douyin Mall provides merchants with the delayed delivery function. Merchants can set the delayed delivery time in the backend management system to better arrange delivery work. By setting delayed shipping, merchants can have more time to stock up and process orders.

2. How to set up not shipping during the Chinese New Year?

In China, the Chinese New Year is an important holiday, and many businesses will suspend shipments during this time to allow employees to take vacations. Douyin Mall also provides corresponding setting options, allowing merchants to conveniently stop shipments during the Chinese New Year.

Set holiday notifications: In the backend management system of Douyin Mall, merchants can find holiday notification setting options. Merchants can edit the content of the holiday notice here, inform buyers that the merchant will suspend shipments during the New Year, and explain the specific suspension time and resumption time.

Pause delivery function: Douyin Mall also provides the function of suspending delivery. Merchants can set a specific suspension time in the background management system. During this period, merchants will not be able to accept new orders, and existing orders will be suspended. Merchants can take a peaceful vacation during the Chinese New Year and wait until shipments resume before processing orders.

Through the above introduction, we understand that in Douyin Mall, merchants can delay delivery by communicating with buyers, modifying order delivery time, and using the delayed delivery function. At the same time, during the Chinese New Year, merchants can set holiday notifications and suspend delivery functions to stop delivery. The use of these functions can help merchants better manage orders and improve user experience.

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