The Vision Pro headset has a cracked glass cover, and Apple customer service says it needs to pay for repairs

Recently, some users of Vision Pro headsets have reported cracks on the front glass cover of their devices. These users insist that they did not drop the headsets or use them inappropriately.

According to the photos posted by users, the cracks in the glass appear roughly in the center of the Vision Pro, just above the bridge of the wearer's nose. Users expressed concern and dissatisfaction and questioned the quality of Apple's products.

# According to the editor’s understanding, affected users were told that they needed to pay for repairs after contacting Apple customer service. Currently, Apple has not characterized the glass cracking issue as a manufacturing defect. Therefore, for users who have purchased AppleCare service, the repair fee is US$300; ​​while for users who have not purchased AppleCare service, they need to pay up to US$800 (approximately RMB 5,800) in repair costs.

Currently there are not many Vision Pros with cracking problems, and this is not a common phenomenon. However, for consumers, buying the expensive Vision Pro devices, you may want to consider purchasing AppleCare services at the same time to ensure a more economical solution if there is a problem with the device. Vision The starting price of the Pro is US$3,499, which is about 25,000 yuan, so for users, additional protection measures may be a wise choice.

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