Home > Article > Software Tutorial > How to lift balance freeze on Alipay
php editor Apple will show you how to lift the balance freeze on Alipay. When using Alipay, you may sometimes encounter a situation where your balance is frozen. This may be caused by account security issues or illegal operations. Methods to unfreeze balances usually include completing personal information, contacting customer service to verify identity, complying with Alipay regulations, etc. If your account is frozen, find the reason promptly and operate as required to effectively lift the balance freeze and restore the normal use of Alipay.
1. After opening "Alipay" on your mobile phone, click "My" in the lower right corner to enter, and then click to select the "Yue Bao" item on the My page.
#2. After entering the Yu'e Bao interface, click on the three small dots icon side by side in the upper right corner.
#3. A window will appear under the page, click and select "My Customer Service".
#4. Click "Y'E Bao Funds" under "Self-Service Tools" on the My Client page to enter.
5. On this page, we can see the reason for freezing the funds and click on the option to release the funds.
#6. Click the fund balance on the page to enter the new page, and click the "Unfreeze" button at the bottom.
#7. Next, enter the amount of funds to be unfrozen and click the "OK" button below.
#8. Finally, when the "Unfreezing Successful" reminder appears on the page, click the "Finish" button.
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