Live voicemail not working in iOS17? 9 ways to fix it!

Are you facing the problem of not being able to see the live voicemail on your iPhone when you receive a call? Live Voicemail in iOS 17 allows you to see a real-time transcription of the caller's message, providing instant context for the call. However, don't worry if the option is missing. I found a workaround to fix Live Voicemail not working on iPhone in iOS 17. let's start!

1. Make sure live voicemail is available in your region or language

If you see the alert "Voicemail is currently unavailable/Voicemail cannot be accessed", you may live In unsupported regions. As of this writing, live voicemail is only available in select regions, including the United States and Canada, excluding Guam, Puerto Rico, and the U.S. Virgin Islands.

Additionally, live voicemail in iOS 17 is only designed to work in English. So if you receive voicemails in other languages, real-time transcription won't work for you. Of course, your carrier must support voicemail services.

2. Force quit and relaunch the Phone app

A temporary iOS bug may limit the Phone app from displaying or playing voicemails. In most cases, you can resolve such issues by force quitting the app and restarting. You can also restart your iPhone to resolve any iOS errors.

Open the App Switcher on your iPhone. Swipe up on the Phone app to close it. Then, open the Phone app to see if the live voicemail works.

3. Enable Live Voicemail

Live voicemail is enabled by default in iOS 17. However, if you accidentally disabled live voicemail on your iPhone, the option won't show up. Here's how to make sure Live Voicemail is enabled on your iPhone: Open Settings → Navigate to Phone → Live Voicemail. Enable real-time voicemail switching.

4. Make sure you are using the feature correctly

Sometimes the visual live voicemail feature doesn't seem to work. However, it doesn't show up because you don't know how to use the feature properly. To see a live transcript of what the other person is saying, whenever you get a call you can't answer, you'll need to tap the voicemail button and verify your identity using Face ID or Touch ID.

5. Check iPhone Cellular Reception

Live voicemail and even regular voicemail rely on your iPhone’s cellular data to work. So, if you are facing voicemail not downloading error on iPhone, you must check the cellular reception. If there are connection issues, you can re-establish the connection by following the steps below.

Open the Control Center on your iPhone. Tap and enable Airplane Mode for a few seconds → then turn it off.

6. Make sure call forwarding is turned off

Another reason why live voicemail may not be working for you could be because you have call forwarding turned on, which forwards your calls to another phone number . Here's how you can make sure call forwarding is turned off on your iPhone to avoid this problem:

Open the Settings app on your iPhone. Navigate to Phone → Call Forwarding. Turn off call forwarding.

7. Disable Low Power Mode

Although using Low Power Mode can help extend screen time on your iPhone, it disables some useful features, such as real-time voicemail, that may Batteries bring more stress. Therefore, if you are unable to use live voicemail on your iPhone, you should disable Low Power Mode.

Go to Settings → Battery → Turn off Low Power Mode.

8. Check for Carrier Updates

If you didn’t know, most cellular providers occasionally push out carrier updates to help you get the latest and greatest features while ensuring stability. If you haven't installed a carrier update in a while, you may want to install it and check if it helps resolve your issue.

Go to Settings → General → About. If a carrier update is available, click Update.

9. Basic Fixes

Check for software updates: If you are using an iOS 17 Beta version and visual voicemail stopped working after an iOS update, upgrade to a stable version. Go to Settings → General → Software Update. Select Beta Update → Select Close. Now, click Update Now. Reset network settings: Network settings issues may also cause live voicemail to not work properly. So try resetting network settings. Go to Settings → General → Transfer or Reset iPhone. Then click Reset → Reset network settings and enter your iPhone’s passcode. Click Reset Network Settings again to complete the process. Erase all content and settings: If most solutions fail, the only reliable way to fix the problem and get Live Voicemail up and running on your iPhone is to do a factory reset. This will clear everything stored on your iPhone and restore settings to their default values. Contact your carrier or Apple for support: If none of the above solutions fix Live Voicemail, contact your carrier to see if they can help you. If your carrier isn't able to help, you should contact Apple Support to check your iPhone for any potential software issues.

FAQ

Why can’t I see live voicemail on my iPhone?

Live Voicemail is an iOS 17 feature. Therefore, callers and recipients should have iOS 17 installed on their iPhones to access it.

Summary...

Live voicemail can be helpful when you don't want to be interrupted by phone calls (unless the call is important). You can conveniently review the transcript to decide whether you want to answer the call while the caller is still on the call, or decline the call to contact them at your convenience.

All in all, it’s really inconvenient when live voicemail isn’t available on your iPhone. However, I hope the solutions in this troubleshooting guide help you fix the error.

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