JD.com launches “free door-to-door returns and exchanges” service

According to news from this site on February 22, this site learned from the JD.com Blackboard official account that JD.com has launched a "free door-to-door return and exchange" service. All products marked with the "free door-to-door return and exchange" label, regardless of size, weight and quantity Any amount can be returned or exchanged at your door for free, and users do not have to pay any shipping costs, saving money, worry and time.

JD.com is also actively promoting the "free door-to-door return and exchange" service to third-party merchants, and it is expected that it will cover more than 90% of third-party merchants in the next year.

In addition, in response to the industry pain point of difficulty in returning and exchanging large items for third-party merchants, JD.com has added door-to-door visits twice a year based on the previous "large item freight insurance" service that included a maximum shipping fee of 800 yuan/time. For pick-up, the maximum protection limit is 5,000 yuan each time. When the return freight for large items exceeds 800 yuan, this 5,000 yuan limit can be used. To put it simply, can increase the return freight fee by up to 10,000 yuan per year. When purchasing, please look for the "Large Freight Insurance" label.

Officially stated that JD.com provides more than 200 services covering all-weather, including pre-sales, in-sales and after-sales services, aiming to provide users with comprehensive Guarantee of orientation. Among them, more than 80 services are industry firsts, saving users more than 10 billion yuan in total.

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