OnePlus executives talk about mobile phone system update support for seven years: smooth experience is more important

According to news on February 6, in the field of smartphones, currently only two manufacturers, Samsung and Google, provide the longest system update services for their flagship phones. The Samsung Galaxy S24 series and Google Pixel 8 series both promise seven years of Android updates. It was noted that OnePlus had previously only promised to provide four years of system updates for the OnePlus 12 and an additional year of security updates. Although it is not bad, it is somewhat inferior to competitors Samsung and Google. Recently, OnePlus President Kinder Liu explained the reason in an interview with Tom's Guide.

Kinder Liu said that blindly extending the system update time cannot solve all problems, and the smoothness of the user experience is equally important. He believes that even providing longer software updates is meaningless if the phone's hardware performance cannot keep up. He used the metaphor of a sandwich, comparing the mobile phone to a sandwich, with software being the fillings and hardware being the bread. Some manufacturers claim that their mobile phone system updates can last seven years, but what they don't tell you is that after four years, the hardware performance of the phone may have declined, just like the bread of the sandwich has become moldy. Even if the system is updated for seven years, the user experience can be very poor. Kinder Liu also explained that OnePlus cooperated with TÜV Rheinland SUD in Germany to conduct simulated use tests for the OnePlus 12 and 12R for many years, and based on the test results, the company promised to provide users with four years of "fast and smooth" performance Assure. In addition, Kinder Liu also mentioned the battery degradation problem that mobile phones may face after seven years of use. He said that when competitors say they support system updates for up to seven years, their phone batteries may not last seven years.

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