How to solve the problem of Win11 failing to verify credentials?

"How to fix Win11 prompt that your credentials cannot be verified?" This is a common problem that many users encounter when upgrading to Windows 11. For this problem, PHP editor Xinyi provides some solutions. First, you can try logging back into your Microsoft account to make sure your credentials are correct. If the problem persists, you can try clearing your Windows credential cache and logging in again. Additionally, if you are using the Enterprise or Education edition of Windows 11, you can also contact your system administrator for support. I hope these methods can help you fix this problem and enjoy the new features and experience of Windows 11 smoothly.

Approximate reason:

One of the most common situations is that the PIN associated with your account is actually incorrect. To resolve this issue, you can try starting your computer in safe mode and resetting the PIN associated with your account.

2. You may encounter failures when handling the Microsoft account used during the Windows 11 registration process. To resolve this issue, you can try temporarily switching to a local account. This can resolve some specific glitches and ensure you can use Windows 11 smoothly.

3. Data conflicts in the NCG folder may be caused by inconsistent data existing in the folder. To resolve this issue, you can manually navigate to the location of the NCG folder and clear the folder before restarting your PC. Doing this ensures that the data in the folder is consistent with other related data, thus avoiding possible conflict issues.

According to feedback from some users, insufficient permissions on the NCG folder may result in failure to retrieve login data. The solution to this problem is to adjust the permissions of the NCG folder.

On Windows computers, a corrupted ACL (Access Control List) associated with the NGC folder may cause issues with being unable to retrieve login data. The solution to this problem is to reset the entire ACL component via an elevated command prompt. By executing the appropriate commands, you can repair the ACL and restore normal login functionality.

Setting the Credential Manager service to automatic is one way to solve the problem of PC not being able to retrieve login data. Some users reported that they successfully resolved the issue by changing the behavior of this service to automatic.

In some cases, if you encounter system file corruption that causes problems with the login process, you can try the following methods to deal with it. First, you can try to perform SFC and DISM scans in quick succession, which can help repair damaged system files. If the problem persists, you can also try performing a system restore to restore the system to a previously usable state. If none of the above methods resolve the issue, you may consider performing a repair installation or a fresh installation of the operating system. These methods can help you solve login problems caused by corrupted system files.

Fix method:

1. Reset password in safe mode

Click the power symbol on the registration page where the problem first occurred, and then press and hold the Shift key Also click Restart.

Note: Please note that performing this operation requires your Windows 11 PC to restart from the recovery menu.

To access the Advanced Options options after your computer enters the recovery menu, select Troubleshoot on the first screen.

After selecting this option and confirming your decision, your computer will reboot and go directly to the startup settings screen.

To force your computer to boot in safe mode, press the F4 key or Num 4 key in the startup settings panel.

Select Yes in the confirmation box and wait for Safe Mode to start on your Windows 11 computer.

After the PC restarts, press Windows key R to open the Run dialog box.

Next, type ms:settings and press Enter to open the settings menu.

In Windows 11’s Settings menu, click Accounts using the side menu on the left, then click Sign-in Options from the context menu that just appeared.

Next, go to the PIN section and click on I forgot my PIN.

Change your PIN and password and click OK, then restart your PC.

On the next startup, see if you still get the same Unable to verify your credentials error when you try to log in using the newly created PIN.

Method 2. Change the behavior of Credential Manager to Automatic

Click the power symbol on the registration page where the problem first occurred, and then click Restart while holding down the Shift key.

Note: Please note that performing this operation requires your Windows 11 PC to restart from the recovery menu.

To access the Advanced Options options after your computer enters the recovery menu, select Troubleshoot on the first screen.

After selecting this option and confirming your decision, your computer will reboot and go directly to the startup settings screen.

To force your computer to boot in safe mode, press the F4 key or Num 4 key in the startup settings panel.

Select Yes in the confirmation box and wait for Safe Mode to start on your Windows 11 computer.

Press Windows key R to open the Run dialog box.

Next, type services.msc and press Ctrl Shift Enter to open the services screen with administrator access.

Once you are in the services screen, scroll down and find the Credential Manager service.

After you manage to find it, right-click on it and select Properties from the context menu.

Within the Properties screen of Credentials Manager, go to the General tab and change the Startup type to Automatic and click Apply.

Restart your PC after completing this change and see if you are able to log in normally.

Method Three, Deploy DISM and SFC Scan

If you reach this step without finding a solution, your Windows computer may have some kind of system file with a login component damage.

Launching SFC (System File Checker) and DISM (Deployment Image Servicing and Management), two built-in tools that can handle the most typical causes of system file corruption, should be the next step.

Note: Although SFC and DISM are nearly identical, if you execute them immediately after each other, you are more likely to fix the corruption problem.

It should be noted that DISM receives files from Windows Update to replace corrupted counterparts, but SFC collects healthy system files from a local location.

You can check for system file corruption by running an SFC scan from an elevated CMD prompt.

It is best to continue this process even if the tool seems to freeze during use (or exit the CMD window prematurely). Once the transaction is completed, you will eventually receive a success notification.

Restarting the computer will end the DISM scan. Run a DISM scan after subsequent startups are complete.

Important: Please verify the strength of your Internet connection before starting this step.

After completing the DISM command correctly, restart the computer to verify that the problem has been resolved.

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