Detailed explanation of the solution to the problem of non-receipt after recharging to purchase usdt/eth/btc

php editor Youzi provides you with a graphic tutorial to solve the problem of the exchange not receiving the funds after recharging to purchase USDT/ETH/BTC. When conducting cryptocurrency transactions, sometimes funds are not received in time, which may cause confusion and doubts for users. This tutorial will detail the steps and methods to solve such problems and help users quickly retrieve unaccounted funds. Through explanations with pictures and texts, you will easily master the tips and tricks to solve such problems and ensure that your transaction is completed smoothly.

1. Normal recharge, block confirmation is delayed, resulting in the recharge not arriving in time.

If your recharge information is confirmed but the assets have not yet arrived, you can query the recharge record on the block. Please note that since the block is waiting for confirmation, there may be a certain delay in synchronizing it to the platform wallet after the block is fully confirmed. Please wait. If you need further processing, it is recommended that you contact customer service personnel. Please note that the customer service staff of the Ouyi platform cannot assist with this matter.

2. If the recharge is not in the same currency, it cannot be credited to the account.

Before recharging, please confirm that the currency you are recharging is exactly the same as the currency supported by the platform. If the full name of the currency is inconsistent, the recharge may not be received. If you encounter this problem, please contact our customer service in time to provide feedback, and our staff will assist you in processing a refund.

#3. The wrong address and network resulted in the inability to receive the account.

Please be sure to carefully check the recharge address and network before recharging. Avoid depositing ETH to a BTC address or depositing ERC20 network assets to the on-chain network or other networks, otherwise the assets will not be available. If you encounter such a situation, please submit feedback in time and our staff will help you deal with it. You can also click on related questions at the bottom to learn more about it.

4. Fill in the wrong label, resulting in failure to receive the account.

For the recharge of certain currencies, the tag (Memo/aka Tag) needs to be filled in correctly on the other party's platform. If the label is filled in incorrectly, the recharge will not be credited properly. If you encounter problems, please submit problem feedback, detailing the deposit currency, quantity, correct and incorrect labels, and the relevant hash value. We will have professional engineers follow up for you.

#5. Smart contract recharge, but the recharge has not been received.

When recharging, please use the recharge address of the corresponding currency generated by the recharge platform system. Do not use the contract address to recharge to avoid failure to receive the account.

#6. The block reward recharge cannot be received.

For example: ** earnings can only be recharged to the wallet address. Only when the assets arrive in the wallet can they be recharged to the Ouyi capital account for transactions. Ouyi does not support blockchain reward recharge.

7. Packaged recharge results in failure to arrive in the account.

Please do not use multiple packaged recharge methods to recharge. If you have already done so, the account cannot be received normally and requires engineers to intervene. Please submit [Problem Feedback] and select the recharge not received, detailed description Your problem will be solved by an engineer later.

8. The minimum recharge amount has not been reached, resulting in the inability to receive the account.

The recharge page of the platform clearly indicates the minimum amount of recharge. If the amount you recharge does not reach the minimum recharge unit, the account will not be credited.

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