Changchun City Interview with Didi Travel Huaxiaozhu Platform: Frequent violations seriously hinder the development of ice and snow tourism economy

News from this site on January 16, according to the "Changchun Transportation Law Enforcement" public account, on January 14, 2024, the Changchun Municipal Transportation Department investigated Didi Chuxing Technology Co., Ltd. Changchun Branch Hua Xiaozhu Platform conducted an interview, focusing on making clear requirements for strengthening the company's legal and compliance operations.

The announcement stated that Didi Chuxing and Hua Xiaozhu platforms have long-term violations of order dispatching, drivers asking for high prices, detours, and no-shows on appointments. Violations such as have seriously infringed upon the legitimate rights and interests of passengers. Citizens and foreign tourists have complained and reported to the administrative departments in various ways, which has seriously disrupted the normal operation order of road transportation and had a serious impact on the development of Changchun City's ice and snow tourism economy.

In response, the Changchun Municipal Transportation Department decided to suspend the processing of new bus services on the HuaXiaoZhu platform, conduct interviews with them, and issue a rectification notice. The requirements are as follows:

• First, we must implement the main responsibilities of enterprises. Immediately carry out education and rectification of all drivers, self-examination and self-correction, and rectification in place. In particular, typical cases of violations of laws and regulations must be communicated to every driver, and relevant laws and regulations, professional ethics, service standards, safe operations, etc. shall be carried out. Pre-training and daily education. Strictly operate in compliance with relevant national, provincial and municipal policies and regulations on online ride-hailing, and proactively implement the responsibilities of platform management entities and carriers, further improve the management system, establish a long-term mechanism, take effective measures, and strengthen internal constraints. Drivers who repeatedly violate regulations must be severely punished by banning their licenses and other means.

• Second, we must establish and improve a service complaint acceptance and handling mechanism. For complaints and public opinions that reflect the behavior of online ride-hailing services, the company should assign dedicated personnel to proactively handle them and cooperate with the municipal transportation law enforcement department to ensure rapid investigation and handling. At the same time, the company should optimize its internal complaint handling procedures, open up complaint reporting channels, facilitate complainants to safeguard their rights, and effectively protect the legitimate rights and interests of passengers.

• We must resolutely put an end to illegal order placement. No orders will be issued to vehicles and drivers without legal qualifications, non-compliant vehicles and drivers will be removed immediately, regulatory data docking and maintenance will be ensured, and driver review and registration will be strengthened. At the same time, drivers are strictly managed, and behaviors that violate operating standards such as dumping passengers, deliberately taking detours, and illegal charging are prohibited.

• It is necessary to reasonably determine online ride-hailing freight prices, strictly abide by the requirements of relevant national, provincial and municipal departments, and ensure that normal market order is not disrupted.

This site's inquiry found that the enthusiasm for tourism in Northeast China is currently high. Changchun City Transportation Department is carrying out a special rectification operation for taxis to severely crack down on various violations of laws and regulations. The Changchun Taxi Association also issued a "Proposal to Employees in the City's Taxi Industry!" 》:

Dear brothers and sisters:

Ice and snow flowers are blooming in the northern country in winter, and auspicious snow is flying to welcome the new year. In this special winter, our family is here. Tourists and friends from all over the world gather in Spring City to encounter the city of ice and snow and experience the charm of ice and snow. As the most particular taxi driver, we must show the enthusiasm of a brother or sister to receive and serve every passenger well. To this end, we issue the following initiatives to our brothers and sisters:

1. Comprehensively improve services. Both my brother and my sister, they all keep our cars neat and tidy, dress up and stand at attention, communicate well with passengers in everything, have a good attitude, the meter must be accurate, the route must be close, and take the initiative Issue fare receipts, don't embarrass us taxi drivers because of the "three melons and two dates", behave in a disciplined manner, and do your work in a down-to-earth manner.

2. obey traffic laws. Drive a civilized car, drive a safe car, and drive a polite car. Let’s show our Northeastern spirit and let foreign tourists give a thumbs up when they mention our Changchun taxis! Wear seat belts when driving, don’t play with cell phones, don’t park randomly, don’t speed, don’t fight for lanes, don’t fight for customers, don’t block traffic. If the city’s image improves, more tourists will come, and our lives will be better.

3. Strive to be the passengerguide. Be a spokesperson, propagandist and volunteer for a civilized city. We tell passengers all the good things about Changchun in our hometown dialect with a sense of joy, and let everyone know that we not only have exquisite ice sculptures and snow structures, first-class ice and snow venues, unique bathing hot springs, but also the romantic Route 54. Trams, the joyful Journey to the West theme park... we use our warm service and sincere recommendations to deliver a beautiful and unforgettable journey to our passengers.

Dear brothers and sisters, in order to entertain "Qi" from all over the country, we in Changchun have spent our money. As the most particular and most righteous taxi drivers, we must also contribute to the revitalization of our hometown. , It is really not enough to receive tourists from all over the country and safely deliver them to their destinations. We also "sandwich" the original rough Northeastern dialect and add a few more words "Your Highness, please get on the bus" to let tourists truly feel that we are The sincerity and style of the taxi people left you with the best memories and the most unforgettable journey!

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