Solve the problem that the iPhone screen cannot light up during a call

The Apple iPhone has many options that can be operated on the screen during a call, such as speaker, keyboard and mute.

#What should you do if your iPhone screen is black during a call, you cannot perform these operations and the iPhone screen cannot be turned on during a call? How to solve the problem of iPhone screen turning black and unavailable during a call?

1: Check and clean the proximity sensor

During the use of iPhone, the proximity sensor will accumulate a lot of dirt, dust, and debris. So it may be blocked or covered causing the screen to turn off and we can try to blow the dust off the top edge of the screen.

If the sensor fails and cannot sense anything, then it will turn the screen black during the call. You can try updating your phone to the latest version of iOS first. If updating iOS doesn't work, go to Settings > General > Reset All Settings.

Two: Manually activate the screen

If the proximity sensor does not start normally, we can manually activate the screen. (Take the phone away from your ears and press the power button, click the power button to activate the screen and cover the proximity sensor)

Three: Turn off reduce motion

If the iPhone screen does not turn on during a call, it is recommended to turn off the "Reduce Motion" setting.

# Accessibility features on iPhone are a great addition for many users. But they can also cause problems such as the iPhone screen not turning on during a call. The "Reduce Motion" option in the Accessibility menu can stop animations and speed up older iPhones, and turning this setting off can fix the problem of iPhone screens going black during calls.

Open Settings > Accessibility > Motion and turn off the "Reduce Motion" option.

If you have tried the above solutions and still cannot solve the problem of the screen turning black during phone calls, it is recommended to send your iPhone to an Apple repair store for inspection and repair.

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