How to solve the problem of being unable to download, crashing or having a black screen in the public beta of 'Immortal Family'

Immortal Family is an idle idle adventure role-playing mobile game. Today the game is officially open for all platforms. Some friends are unable to download, crash or have a black screen. So what should we do if we encounter this situation? Below is a list of solutions to the problem of crash or black screen when the public beta of "Immortal Family" fails to download and is brought to you by the editor. Let's take a look!

Solutions for "Immortal Family" public beta failure to download, crash or black screen

Inability to download, crash or black screen:

1. If there is a crash or black screen, you can try to restart the game first

2. If the problem cannot be solved, you can try to repair the package by clicking the repair button on the login interface.

3. If you still can't solve the problem, you can click the customer service button on the login interface or click the avatar in the game - click personal center - click contact customer service to report the problem to the customer service brother and sister for help.

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