E-commerce giant fully accepts 'refund only', JD.com formulates new refund policy

Yesterday, Taobao issued an announcement that it planned to revise the relevant provisions of the dispute handling rules on the Taobao platform. According to the new regulations, if the buyer meets the relevant conditions and initiates an after-sales application, a quick refund or return will be processed. This is similar to Pinduoduo’s “refund only” policy, and I believe most users are already aware of this.

JD.com has revised the after-sales service management rules and general rules for dealing with transaction disputes on its open platform, and added new implementation standards for user refunds without returns. In addition, JD.com also supports users to only apply for refunds, while previously they could only apply for exchanges and returns for refunds. This means that the three major domestic e-commerce platforms have joined the "refund only" camp, and not only Taobao but also JD.com also provide corresponding services.

#JD.com pointed out that if the goods delivered to consumers by merchants have a large number of problems such as poor quality, inconsistent descriptions, abnormal packages, etc., JD.com will take action according to the customer’s requirements. Feedback, complaints and reports can be combined with big data to comprehensively judge the merchant's transaction behavior, transaction mode, account history and other dimensions, and have the right to decide whether to agree to the consumer's refund-only or return-only refund after applying for a return or exchange. payment, and only refunds or returns for transaction disputes.

Note from this site: JD.com will push messages to the merchant’s backend system after execution. If a merchant has objections to consumer feedback, it can also provide valid evidence to appeal within 7 natural days from the date of receiving the push message from the system. After the expiration date, the appeal will not be processed.

#However, some users currently believe that the "refund only" policy is not a good thing, because it may be unfair to merchants. Because in many cases the problems with the products are not major, and there are even cases where consumers apply maliciously, which will bring considerable losses and pressure to the merchants.

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