Does the future belong entirely to artificial intelligence?

As we enter 2024, we have to look back at the past year, which was full of technological breakthroughs. Generative AI, in particular, demonstrated its transformative power throughout the year, not only reshaping industries and driving innovation, but also paving the way for a dynamic and connected future. In this review, we will focus on the profound impact of artificial intelligence on business growth and the technology landscape.

As artificial intelligence and large-scale language models continue to advance, so does trust in fully automated solutions in customer experience environments. It is expected that the number of customer interactions with artificial intelligence will increase at least 10 times by 2023, bringing the industry closer to the reality of fully digital agents. Additionally, the integration between robots and human agents will become more seamless.

With the continuous development of generative artificial intelligence, the technology field is undergoing a major change. It is expected that by 2040, the widespread application of generative artificial intelligence will bring huge contributions to the global economy, reaching 2.6 trillion to 4.4 trillion US dollars per year. This trend will bring huge opportunities and challenges to all walks of life, and will also push human society towards a more intelligent future.

As airlines and travel sellers adapt their operations and technologies to adapt to the new world of multi-source aviation, the travel industry faces a long-awaited paradigm with the increasing adoption of New Distribution Capabilities (NDC) change. With the application of new technologies such as artificial intelligence, the possibilities of travel distribution have been redefined, creating a more connected and efficient ecosystem.

2024 is considered a transformative year, and artificial intelligence will have a huge impact on the cybersecurity landscape. Professionals will provide cybersecurity knowledge and advanced solutions to combat growing artificial intelligence threats. Collaboration has always been a way of working between people, but now it has evolved into cooperation between people and artificial intelligence. AI can summarize meeting notes, track updates, and improve code, thereby increasing individual productivity. Once AI has a deep understanding of a business, its teams and how they operate, the possibilities are endless. This means employees can work faster in minutes or hours, and the potential for AI to assist in solving complex problems highlights the potential for AI to collaborate with humans.

By 2024, businesses will be under tremendous pressure to maximize productivity. To do this, enterprises need to rigorously evaluate their technology stacks to enable the transformation to intelligent, integrated solutions. As a result, businesses can streamline processes, eliminate redundant spend and technology, and increase productivity through smarter, more insightful applications of technology.

Generative artificial intelligence has attracted widespread attention, and it has developed from a theoretical concept to business-oriented practical applications. This shift is particularly evident in the business-to-business (B2B) space, where customized, domain-specific AI applications have become the focus. It is expected that by 2026, more than 80% of generative AI use cases will shift to customized models, representing a shift from standardized solutions to highly specialized solutions. This shift underscores the importance of data security and governance when developing and maintaining these custom AI models.

Next year, next-generation technologies will have a major impact on various industries. These technologies will become key elements of autonomous vehicles and intelligent traffic management systems. At the same time, they will also promote the development of smart factories and autonomous logistics industries, breaking the limitations of efficiency and agility. Additionally, as electric vehicles continue to rise, green technologies will continue to dominate transportation and have a significant impact on manufacturing.

It is predicted that by 2024, sustainable manufacturing, processing and transportation practices will expand dramatically, reducing the environmental impact of the entire industry. In the process industries, smart connectivity will become a major area of ​​investment. By leveraging connected devices and IoT technology, the industry can optimize production workflows and increase operational flexibility. In addition, as drones are widely used in various fields, the development of intellectual property rights in the drone industry has also become crucial.

Looking forward to 2024, collaboration between conversational AI and generative AI will be closer, and the usability of AI will be improved through the open source movement and the development of multilingual language models. At the same time, the push for strong AI regulations and the spread of multimodal AI in customer support will be important milestones. By 2024, we will further strengthen the regulation of artificial intelligence to ensure the ethical and responsible deployment of artificial intelligence, and even in terms of customer support, multi-modal artificial intelligence will achieve major breakthroughs. Chatbots will no longer be limited to textual communication, but will enable more dynamic and human-like interactions through visual, auditory and other sensory cues. Users will be able to obtain a more personalized experience through rich communication methods, including visual, auditory, etc.

Subtle changes have occurred in the field of medical tourism this year. While traveling abroad for specialized treatment still attracts patients, the global landscape is recalibrating. Patients are now more focused on safety, quality and the overall care experience rather than just pursuing cost advantages, which has had a reshaping impact on the structure of medical tourism. These trends indicate that we are in a transformative phase, and AI is not just a catalyst but a key factor.

Although artificial intelligence has had a huge impact on pharmaceuticals and acute care, it is on the verge of convergence with home health care and medical tourism, which will trigger profound changes. The maturation of AI technology will deliver real-time insights, empower caregivers, and transform the patient experience to ensure better outcomes. Satisfaction levels for home care and the evolving medical tourism model are expected to increase by 2024.

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